Responsible Gaming
Gaming Should Be Entertainment
At Luxury Events Group, we believe that betting and gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from difficulties. Only gamble with money you can afford to lose, and always maintain control over your gaming activities.
Age Verification
You must be 18 years of age or older to gamble in the UK. If you are under 18, you are not permitted to use William Hill or any other licensed betting operator. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are aware of anyone under 18 accessing gambling services, please report this to the UK Gambling Commission.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials like rent, bills, or food
- Hiding gambling activities from family or friends
- Feeling the need to gamble with increasing amounts to get the same excitement
- Unsuccessful attempts to cut back or stop gambling
- Experiencing mood swings or irritability when unable to gamble
- Using gambling to escape problems or negative emotions
- Borrowing money or getting into debt to finance gambling
- Neglecting work, school, or personal relationships due to gambling
- Lying about the extent of your gambling activities
If you identify with any of these warning signs, please seek help immediately.
Self-Help Tools & Player Protection
William Hill and other responsible operators provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Cap the amount of money you're prepared to lose
- Reality Checks: Receive reminders about how long you've been gambling and how much you've spent
- Time-Out: Take a break from gambling for a set period without closing your account
- Self-Exclusion: Voluntarily exclude yourself from gambling for a longer period (typically 6 months to 5 years)
Log into your William Hill account to access these tools, or contact their customer support team for assistance.
Support Organizations & Helplines
If you or someone you know needs help with problem gambling, the following organizations provide free, confidential support:
United Kingdom
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GamCare – Free counselling and support service
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) -
GamStop – National self-exclusion register
Website: www.gamstop.co.uk
Telephone: 0800 197 8225
Allows you to self-exclude from all UK-licensed operators -
National Problem Gambling Clinic (NHS)
Specialist treatment service in London
Telephone: 020 7054 2766
International Support
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Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au -
Canada – Responsible Gambling Council
Website: www.responsiblegambling.org -
United States – National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 -
Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone: 0800 1 372 374
Get Help Today
If you believe you have a gambling problem, please reach out for help. There is no shame in seeking support.
Whether you're struggling yourself or concerned about someone else, the organizations listed above offer confidential, non-judgmental support. Many provide counselling, self-exclusion services, and financial advice.
Remember: Gambling should be fun and entertaining. If it's causing you stress, financial hardship, or affecting your relationships, it's time to take action.
Call a helpline today. Your wellbeing matters.